And also please provide your Spotify User Link and Track link you are having trouble with.
To get your link simply: 1. Go to your Spotify account. 2. Click on your profile picture. 3. Select 'Profile'. 4. Click on the three dots (...) below your picture. 5. Choose 'Copy profile link'.
All the best, DP Team
Alex Massimi
•
Sep 19, 2025
Hey sorry actually figured it out!! Just published the song so it wasn’t fully on Spotify it ended up working the next day thank you for the help !!
DP Team
Team•
Sep 22, 2025
Hi Alex,
Thank you for the update! So glad you figured it out.
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Comments3
DP Team
Sep 19, 2025
Hi Alex,
Can you tell us if you tried to performed a hard refresh?
To help us troubleshoot, could you please provide a few more details? Specifically, could you tell us:
What device and operating system are you using (e.g., iPhone 14 with iOS 17, Windows 11 PC)?Which browser are you using on your PC?
Are you seeing any error messages?
Can you try on incognito mode?
Could you please share a screenshot of the browser search console? Here's a step-by-step guide https://balsamiq.com/support/faqs/browserconsole/#:~:text=To%20open%20the%20developer%20console,(on%20Windows%2FLinux).
And also please provide your Spotify User Link and Track link you are having trouble with.
To get your link simply:
1. Go to your Spotify account.
2. Click on your profile picture.
3. Select 'Profile'.
4. Click on the three dots (...) below your picture.
5. Choose 'Copy profile link'.
All the best,
DP Team
Alex Massimi
Sep 19, 2025
Hey sorry actually figured it out!! Just published the song so it wasn’t fully on Spotify it ended up working the next day thank you for the help !!
DP Team
Sep 22, 2025
Hi Alex,
Thank you for the update! So glad you figured it out.
All the best,
DP Team