URGENT: Technical Error - Pro Plan Credits Lost / Submission Stuck

Hello Daily Playlists Support Team,

I am writing to report a critical technical issue I experienced immediately after subscribing to the Pro plan.

Yesterday, I started the submission process for my track. However, right at the final step, the screen froze on the loading animation (please see the attached screenshot).

I left the tab open overnight hoping it would process, but the screen remained stuck on the loading circle. When I finally refreshed the browser today, I discovered that my credits were deducted from my account, but the submission was not completed.

This is very frustrating as I have paid for the service but cannot use it due to this glitch.

I kindly request an urgent solution: Please restore my credits so I can resubmit my track properly, or confirm if the submission was actually received on your end despite the error.

I have a print but i can't send it here, it only shows to take a screenshot now and i am in another page.

My Account Details:

• Email: thiagovbcosta@gmail.com

• Date of Issue: Feb 2nd, 2026 (yesterday)

Looking forward to a quick resolution.

Best regards,

Thiago Brito