Requesting a refund for my Annual Pro Membership
I purchased a year-long membership in November. The automatic submission feature was removed six months into my membership, and the updated professional tab offers no value whatsoever to an annual subscription holder, as my “five song projects per billing cycle” is only scheduled to refresh once per year. This was an absolutely disgusting bait-and-switch by DailyPlaylists, and I am requesting a refund for my 12-month membership purchased in November.
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Comments4
DP Team
Jun 27, 2025
Hi Yo!
Thank you for reaching out. We understand your frustration regarding the changes to our platform, particularly the removal of the automatic submission feature and the functionality of the updated professional tab.
We'd like to clarify that "five song projects per billing cycle" refers to a monthly refresh. This means your five song projects are replenished each month, independent of your annual subscription renewal date.
We apologize if this was unclear or if the changes have negatively impacted your experience. We are continuously working to improve our services and appreciate your feedback.
We would like to discuss your membership further and address your request for a refund. Please reply to this email or contact us at info@dailyplaylists.com so we can resolve this for you.
Also to clarify as to why we removed the automatic submissions, as you mentioned, we have recently updated our platform, and as part of these changes, we have indeed moved away from automatic submissions. This decision was made to enhance the overall transparency and control for our users regarding their submissions. We believe this new approach will ultimately provide a clearer and more manageable experience.
We appreciate your feedback regarding the importance of the automatic submission, and we will certainly take your comments into consideration as we continue to develop and improve our services.
All the best,
DP Team
Yo!
Jun 27, 2025
You have updated your platform to cost more money, and you are giving me SIGNIFICANTLY less submissions per week. The new professional tab OFFERS ZERO CREDITS EVER. Every single submission through this new feature is paid for by me. You are offering me literally nothing in return for these lost automatic submissions and the credits they gave me on a weekly basis.
I am requesting a FULL REFUND for the annual subscription I purchased in November. As you have rugpulled MORE THAN HALF of the submission credits my account is receiving. This is monetary value you have removed, this is monetary value you advertised to make people purchase your annual subscription. I AM REQUESTING A FULL REFUND!!!!
If you are not going to compensate me for the submission credits you have rugpulled, I will be reporting DailyPlaylists as fraud to my bank.
Yo!
Jun 30, 2025
One dismissive message across four days is pretty horrible customer support.
Yo!
Jun 26, 2025
Alternatively, I can report the charge as fraud to my bank. Or leave you guys a nasty review on every corner of the internet I can find. But it would be most appropriate if you just did the right thing, returning my money, and canceling my membership.