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purchased pro but account still on basic?

Bug Reports

Dear Daily Playlist Support,

I recently upgraded to a Pro account with a purchase tied to the email brianmonie@icloud.com, but my account (registered under ninoblackuk@gmail.com) still reflects a Basic status. This discrepancy is hindering my campaign progress, and I kindly request an urgent resolution.

Attached is receipt #1454-2379 confirming my purchase. Could you please update my account to reflect the Pro status, or guide me on how to synchronize my information correctly?

Thank you for your immediate attention to this matter.

Best regards,

Posted by Enaiyo Artis ·
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Comments1

  • DP Team

    Team•

    Oct 1, 2024

    Hello! Thanks for reaching out and flagging this.

    Do you have a Spotify account tied to the address brianmonie@icloud.com ? If that’s the case, there is a chance that the Pro membership was granted to that account.

    Please do you mind double checking if that’s the case?

    Keep us updated.

    Thanks,

    DP Team