Thank you for reaching out. If a premium curator adds and remove a Premium Submission, we need to report it and review the account, after reaching out, the curator doesn’t respond, we can review for a credit refund.
With standard submissions, we follow a strike system to ban the user all together, but currently we don’t have a refund for these submissions.
If you have a case like this, please send the track link you submitted, the playlist link and your Spotify User link to report the user.
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Comments1
DP Team
Feb 2
Hi IndieNightmare,
Thank you for reaching out. If a premium curator adds and remove a Premium Submission, we need to report it and review the account, after reaching out, the curator doesn’t respond, we can review for a credit refund.
With standard submissions, we follow a strike system to ban the user all together, but currently we don’t have a refund for these submissions.
If you have a case like this, please send the track link you submitted, the playlist link and your Spotify User link to report the user.
All the best,
DP Team