Page Stuck on Loading

I'm experiencing a technical issue when trying to submit a pitch through your platform. After I upload my track and click to proceed, the page just keeps loading and never moves to the next step.

Could you help identify the cause of this issue and suggest any possible solutions? I’d also appreciate it if you could inform me whether there are any compensations available, as this error has been occurring repeatedly since yesterday and it’s preventing me from doing anything on the platform.

Looking forward to your response.