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I select a category and page goes blank

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I select a category to submit to and it doesn’t show anything

Posted by Milocero ·
4 comments

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Comments4

  • Milocero

    •

    Sep 10, 2024

    Hello, now it is working like usual, thanks a lot

    • DP Team

      Team•

      Sep 10, 2024

      Thanks for confirming!

      Let us know if anything comes up.

  • DP Team

    Team•

    Sep 10, 2024

    Hello Camilo,

    We wanted to follow up on this issue, as we have implemented an update that should fix the problem.

    Please can you confirm if the problem still persists for you?

    Keep us updated!

    Thanks,
    DP Team

  • DP Team

    Team•

    Sep 9, 2024

    Hello Camilo, thanks for flagging this!

    Please can you give us more detail into the issue?

    We will appreciate it if you can send the following information:

    • What browser are you using? Please also tell us the browser version number and operating system you are using.

    • A screen record selecting the category and page going blank

    Sometimes this issue can be caused by cache pulling outdated information, a hard refresh should fix it most of the times, here is a resource on how to do so: https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache

    Let us know if the hard refresh fixes it.

    If not, all the information you can provide will help us to have a better understanding of the issue, all screenshots and screen records will be helpful.

    Keep us updated.

    Best,

    DP Team