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  • DP Team

    Team•

    Aug 24

    Hi Olimpia,

    Thank you for flagging this. Please try to submit through here https://dailyplaylists.com/?home=true and paste the link directly onto the search bar on the bottom.

    Let me know if that works.

    All the best,

    DP Team

    • Olimpia Hinamatsuri

      •

      Aug 24

      Hi,

      I submitted my latest three tracks, ‘Where the morning shines’, ‘A wider blue’ and ‘Back before dark’, but I do not have now a record of them where were submitted and which track was submitted, on my Dashboard. Hope that they will appear soon!

      Thank you!

    • Olimpia Hinamatsuri

      •

      Aug 25

      Hi,

      I used that link, seemed to work (took all my credits, standard and premium!!!) and still my latest songs do not appear in Dashboard, no Submission, no Pending, no Approved… Please help me solve this issue! Thank you in advance!

      • DP Team

        Team•

        Aug 25

        Hi Olimpia, thank you for reporting this! If you can, please share your Spotify user link to make a dedicated ticket about this.

        We already escalated this bug to the dev team.

        All the best,

        DP Team

        • Olimpia Hinamatsuri

          •

          Aug 25

          Hi,

          Thank you for the quick reply! This is my Spotify user link https://open.spotify.com/artist/5Xu61GmDPfinaTJejRjvPg

          • DP Team

            Team•

            Aug 25

            Hi Olimpia,

            The link shared was the artist link; the one connected to DP is the user link. To find your Spotify user link, please follow these steps:

            1. Go to your Spotify account.
            2. Click on your profile picture.
            3. Select 'Profile'.
            4. Click on the three dots (...) below your picture.
            5. Choose 'Copy profile link'.

            Also, if you can, please share a screenshot of your dashboard. That shows your wallet; that would be great.

            All the best,

            DP Team

            • [deleted]

              •

              Aug 25

              [deleted]

            • Olimpia Hinamatsuri

              •

              Aug 26

              Hi,

              this is the link for Spotify

              https://open.spotify.com/artist/5Xu61GmDPfinaTJejRjvPg

            • Olimpia Hinamatsuri

              •

              Aug 26

              Hi,

              I suspect there may have been a bug, possibly related to the metadata for these newly released tracks not being retrieved or displayed correctly.

              Since the songs were apparently not actually submitted, I would appreciate it if you could please check what happened and either:

              • restore the credits that were deducted, or

              • provide a refund for the unused amount.

              I made a payment of $15.99 on August 22, and I have not effectively used the credits associated with these failed submissions.

              Could you please check my account and the submission history for these three tracks?

              Thank you very much for your help.

              • DP Team

                Team•

                Aug 27

                Hi Olimpia,

                Thank you for informing us about this. Can you please write to us at info@dailyplaylists.com with your Spotify user link and the release tracks?

                Additionally, explain what you mean exactly by not being able to use the credits. Note that the professional plan credits renew weekly.

                All the best,

                DP Team

  • DP Team

    Team•

    Aug 25

    Hey @YNLoki @Szunyogh Gábor please try to do as instructed here.

    Submit through here https://dailyplaylists.com/?home=true and paste the link directly into the search bar at the bottom.

    Let me know if that works.

    All the best,

    DP Team