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Hi guys

Feedback

I just turned PRO but I want to know what has changed now because I don’'t see any difference, also my 30 tokens did not get in my wallet after paying the 15 dollars.

Please help me.

Posted by MAIN ACCOUNT ·
3 comments

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Comments3

  • DP Team

    Team•

    Sep 24, 2024

    Hi VITRIOL,

    As this sounds like a caching issue. Can you please try and hard refresh the page. Here is a resource on how to do so:

    https://fabricdigital.co.nz/blog/how-to-hard-refresh-your-browser-and-clear-cache

    Please keep us updated.

    All the best,

    DP Team

    • MAIN ACCOUNT

      •

      Sep 24, 2024

      Hi Team,

      that isn’t the case.

      On multiple devices did I log in but still not difference or tokens.

      Emptying the cache or logging in and out doesn’t affect anything on the platform.

      Even trying different browsers, private modes or logging in at work did not do anything.

      • DP Team

        Team•

        Sep 25, 2024

        Hi,

        Thanks for the update.

        We can see the subscription is associated with the follow account: https://open.spotify.com/user/pf58v6snuzka4lz1wlsvyxxcf

        This is a different account to the one you are reporting the issue from.

        Do you mind checking you are signing into the correct account?

        All the best,

        DP Team